Client of Audric Consultancy Services Pvt Ltd

# Maintain and Manage various storage solutions.

# Provide 2nd level technical support, guidance and direction for products supported.

# Analyse and resolve escalated problems.

# Ensure integrity of supported environment.

# Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.

# Manage and resolve problems identified by sys admins or monitoring software

# Work with change and problem management tools

# Hardware /software fault detection and vendor liaison

# Liaise with customer accounts as required

# Analyse and resolve escalated problems within target.

# Investigate, identify and document proposals that will improve application recoverability.

# Document and implement changes to technical standards as required.

# Change and problem management targets are exceeded

# Ensure that customer satisfactory levels are exceeded"

# Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems in a large commercial environments

# Has applied knowledge of SAN, and various EMC products - namely Clarion, Symmetrix and DMX.

# Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis

# Proven track record in the implementation and execution of documented support processes and can direct others in same.

# Has applied knowledge in the administration of windows NT/2000 and Linux systems

Technical Skills

# Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switches.

# Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC ).

# Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC.

# Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags.

# Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split.

# Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures.

# Comfortable in opening cases with EMC and driving them to closure.

# Has worked on various Volume Management software's like AIX LVM, HP LVM, and Veritas Volume Manager.

Non Technical Skills

# Must have excellent team working skills balanced with ability to work alone and a positive attitude.

# Ability to quickly assimilate technical and non-technical information.

# Fluency in English is mandatory, both written and verbal.

# Desire to obtain formal certification in product set supported.