Client of Audric Consultancy Services Pvt Ltd

# Provide 2nd level technical support, guidance and direction for NetApp products

# Analyse and resolve or escalated problems.

# Ensure integrity of supported environment.

# Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.

# Manage and resolve problems identified by sys admins or monitoring software

# Work with change and problem management tools

# Hardware /software fault detection and vendor liaison

# Liaise with customer accounts as required

# Analyse and resolve escalated problems within target.

# Investigate, identify and document proposals that will improve application recoverability.

# Document and implement changes to technical standards as required.

# Change and problem management targets are exceeded

# Ensure that customer satisfactory levels are exceeded

2+ Years of experience Required

# Has applied knowledge in the Administration of Solaris/AIX or Unix systems in a large commercial environments

# Has applied knowledge of DAS, NAS, SAN,

# McData Fibre Channel Switches, Brocade Swiitches

# Provide recommendations to improve the storage infrastructure, and address/lead critical issues and root cause analysis

# Proven track record in the implementation and execution of documented support processes and can direct others in same.

# Has applied knowledge in the administration of windows NT/2000 or Linux systems

Technical Skills

# Multi level technical support for diagnosing, reproducing, and fixing software and hardware issues such as NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol;

# Perform configuration on NetApp Filers Including management of NFS, CIFS, LUN Management (iSCSI & FCP). Add disk as needed to existing systems. Allocate shares/storage to new servers as needed. Maintain reports on disk utilization, availability and growth patterns

# System administration skills in either Solaris or AIX or Unix, plus experience with either Windows or Linux systems.

# NetApp products like F800 series, FAS900 series , FAS200 series, FAS3000 series, Filer View, Data fabric Manager, SAN Technology like iSCSI, iFCP, FCP. Working knowledge of Filer NDMP backup.

Non Technical Skills

# Must have excellent team working skills balanced with ability to work alone and a positive attitude.

# Ability to quickly assimilate technical and non-technical information.

# Fluency in English is mandatory, both written and verbal.

# Desire to obtain formal certification in product set supported."